Terms and conditions
Bookings
Appointments must be made in advance. A contact number must be given at the time of booking.
We reserve the right to ask for a non refundable booking fee to secure your appointment. Missed appointments will incur a 50% charge to cover costs.
If you need to reschedule your appointment, your deposit will transfer to the new date, up to a maximum of 3 months from your first booking date. After 3 months your deposit/booking fee with be lost.
Appointments may be cancelled by you with 48 hours notice. We reserve the right to change the therapist without prior notice.
If in the unlikely event that your appointment will need to be cancelled by us, you will be given priority for the next available slot.
It is your responsibility to book the correct appointment as time is allocated accordingly and you will be charged for this time. Please do not expect to add to your treatment when you arrive at the salon. Please contact the salon prior to your appointment to check for availability.
It is your responsibility to find out what preparation is needed before your treatment i.e. exfoliation before a tan or a tint tests before tinting etc.
We guarantee our gels and acrylics for 7 days. Repairs or replacements during this time will be free of charge. After 7 days a charge will be made.
All treatments must be paid for prior or on the day of the treatment. Credit will not be offered. All treatments must be performed on site at 63 Widnes road, Widnes Cheshire WA8 6AZ Please do not ask therapists to perform treatments offsite as this will result in their dismissal.
Product purchases.
Please ask for a receipt at reception when purchasing products as refunds will not be made without proof of purchase from this salon. Returns can only be made if the product is faulty or an allergic reaction occurs. It is our policy to only take products back within 30 days of purchase.
Gift vouchers
Vouchers are valid for 12 Months.
Gift vouchers: can also be purchased at reception or online and emailed to you directly. If a voucher is a special offer, you can only use it in the time specified.
If the voucher is of monetary value, you may extend the use by date by 6 months at a time up to 5 years maximum. If our business closes, we hold no responsibility to refund any unused vouchers. Any lost or damaged vouchers will not be replaced.
Gift vouchers can be used for products, treatments or courses. Online vouchers will contain a unique code that can be used to book online. Store bought vouchers need to be brought in to the salon to be redeemed. Gift vouchers do not need to be used in one go and can be used for several visits. Gift vouchers for a treatment can be exchanged for a different treatment of the same value by prior arrangement with the salon.
Please note, any gift vouchers received as part of our anniversary celebrations are for use one only per customer and must be used by the end of June 2023.
Loyalty cards received from Christmas 2023 are to be used once per person for one treatment only and can only be marked off if it is a new purchase. Courses and gift vouchers will not be counted for loyalty cards as they may already include a discount.
Loyalty cards will no longer be usable or available after 30th June 2024. Please make sure your loyalty cards are completed by this date.
Birthday club vouchers are sent to you only if you have joined our birthday club by filling in a form in salon. This form is valid for 2 years only. Your details will be destroyed after this time as per data protection rules. It is your responsibility to sign up again after 2 years. Your Birthday voucher is valid during your birthday month only and can only be used when you spend £20.00 in one visit.
Complaints
If you have a complaint please notify the salon at your earliest opportunity so we can rectify the problem. e.g. do not wait 3 weeks after breaking a nail before you let us know. If the salon is closed you can use the contact form on this website to record your complaint. If you are still not happy with the result you can put your complaint in writing to the manageress Mrs Linsey Jones or the Director Ms Susan Sothern and send to the salon or email it to [email protected] please include your contact information, the treatment you had, the therapist who performed it and the date it was completed. We endeavour to answer your complaint as soon as possible.
Data protection.
If you give any details to our shop site, any data you give them is between you and the shop, we do not receive or handle any card details or PayPal details apart from delivery details only and these are destroyed after a period of 6 Months.
Appointments must be made in advance. A contact number must be given at the time of booking.
We reserve the right to ask for a non refundable booking fee to secure your appointment. Missed appointments will incur a 50% charge to cover costs.
If you need to reschedule your appointment, your deposit will transfer to the new date, up to a maximum of 3 months from your first booking date. After 3 months your deposit/booking fee with be lost.
Appointments may be cancelled by you with 48 hours notice. We reserve the right to change the therapist without prior notice.
If in the unlikely event that your appointment will need to be cancelled by us, you will be given priority for the next available slot.
It is your responsibility to book the correct appointment as time is allocated accordingly and you will be charged for this time. Please do not expect to add to your treatment when you arrive at the salon. Please contact the salon prior to your appointment to check for availability.
It is your responsibility to find out what preparation is needed before your treatment i.e. exfoliation before a tan or a tint tests before tinting etc.
We guarantee our gels and acrylics for 7 days. Repairs or replacements during this time will be free of charge. After 7 days a charge will be made.
All treatments must be paid for prior or on the day of the treatment. Credit will not be offered. All treatments must be performed on site at 63 Widnes road, Widnes Cheshire WA8 6AZ Please do not ask therapists to perform treatments offsite as this will result in their dismissal.
Product purchases.
Please ask for a receipt at reception when purchasing products as refunds will not be made without proof of purchase from this salon. Returns can only be made if the product is faulty or an allergic reaction occurs. It is our policy to only take products back within 30 days of purchase.
Gift vouchers
Vouchers are valid for 12 Months.
Gift vouchers: can also be purchased at reception or online and emailed to you directly. If a voucher is a special offer, you can only use it in the time specified.
If the voucher is of monetary value, you may extend the use by date by 6 months at a time up to 5 years maximum. If our business closes, we hold no responsibility to refund any unused vouchers. Any lost or damaged vouchers will not be replaced.
Gift vouchers can be used for products, treatments or courses. Online vouchers will contain a unique code that can be used to book online. Store bought vouchers need to be brought in to the salon to be redeemed. Gift vouchers do not need to be used in one go and can be used for several visits. Gift vouchers for a treatment can be exchanged for a different treatment of the same value by prior arrangement with the salon.
Please note, any gift vouchers received as part of our anniversary celebrations are for use one only per customer and must be used by the end of June 2023.
Loyalty cards received from Christmas 2023 are to be used once per person for one treatment only and can only be marked off if it is a new purchase. Courses and gift vouchers will not be counted for loyalty cards as they may already include a discount.
Loyalty cards will no longer be usable or available after 30th June 2024. Please make sure your loyalty cards are completed by this date.
Birthday club vouchers are sent to you only if you have joined our birthday club by filling in a form in salon. This form is valid for 2 years only. Your details will be destroyed after this time as per data protection rules. It is your responsibility to sign up again after 2 years. Your Birthday voucher is valid during your birthday month only and can only be used when you spend £20.00 in one visit.
Complaints
If you have a complaint please notify the salon at your earliest opportunity so we can rectify the problem. e.g. do not wait 3 weeks after breaking a nail before you let us know. If the salon is closed you can use the contact form on this website to record your complaint. If you are still not happy with the result you can put your complaint in writing to the manageress Mrs Linsey Jones or the Director Ms Susan Sothern and send to the salon or email it to [email protected] please include your contact information, the treatment you had, the therapist who performed it and the date it was completed. We endeavour to answer your complaint as soon as possible.
Data protection.
If you give any details to our shop site, any data you give them is between you and the shop, we do not receive or handle any card details or PayPal details apart from delivery details only and these are destroyed after a period of 6 Months.